We offer technical assistance service to all our clients, from 07:00 a.m. to 6:00 p.m. (GTM -5) from Monday to Friday, using the TeamViewer 13 software for remote assistance from and to any part of the world, decreasing the response time to our customers.

For communication with our customers, we have a large working group trained in each of the modules of our products. We use Skype software as a means of communication, through which we can have text communication (chat), voice communication (conference with more than one person), video conference and file transfer.

The maintenance consists of structural restorations made periodically to the databases of our products, including the correction of defects to optimize the operation of the applications.

The updates in the new versions will be made in accordance with the changes in the legislation in Colombia, the improvements according to the suggestions of the clients, provided that they are possible, pertinent and accepted, or for the improvement of the product.

At TOC we have more than 18 years of experience in the Health sector; Based on specific requirements, we transform business needs into information systems, which allow our clients to operate more efficiently and profitably.